Upon special request all of our regular tours can be customized to a PRIVATE tour making the experience more exclusive
1. Confirmation Your booking is confirmed and a contract exists when you receive a written confirmation directly from us or from one of our partners AND upon full payment. If you didn't provide a credit card for your reservation or if we were not able to charge your card, we will assume no reservation exists. You will receive your confirmation after receipt of your payment. At the time of booking, a non-refundable reservation transaction fee of $10 per reservation is due to the Hacienda Hoofs of Hope. 2. Cancellation policy 48 hour notice is required for cancellation of any tour regardless of the reason. The cancellation needs to be in writing to the following e-mail address: firstname.lastname@example.org Cancellations made less than 48 hours but more than 24 hours in advance are eligible for a 50% refund only when cancelled in writing to: email@example.com Any cancellation less than 24 hours before the scheduled tour is considered a default which results in a no claim of the fee that you have agreed to pay in full. Cancellations made less than 24 hours in advance due to force majeure are eligible for full refund. Force Majeure includes impersonal events such as war, civil insurrection, strikes, hurricanes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes 'Force Majeure' is at the discretion of the ranch. If you are on a ship and it is unable to dock because of extreme weather conditions, you are covered under this 'Force Majeure' provision. For any questions about the cancellation policy feel free to send us an email about your questions and concerns and we will get back to you as soon as possible. 3. Refund Procedure The deposit amount of $10,- due at the time of booking is non-refundable. Customers requesting a refund are required to e-mail their formal letters with a detailed explanation to: firstname.lastname@example.org First, we will try to reschedule the tour. If rescheduling is not an option and all conditions of the cancellation policy are met, you will receive a refund minus the non-refundable reservation transaction fee of $10 per reservation. 3. Cancellations from our part: Some tours may require a minimum number of travelers to operate. Rides may be cancelled by the ranch due to inclement weather, dangerous trail conditions etc. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances. Important All tours and transportations are scheduled and arranged ahead of time. Any person failing to appear on the day of the tour at the stipulated time will not be refunded. Any person failing to appear at the meeting location at the time indicated by us or our partners on the day of the tour will not be refunded. Any person suspected to be under the influence of alcohol and/or drugs will not be permitted to join any tour. Any person refusing to sign the waiver will not be allowed on the tour. Anyone person involved in malicious practice towards our ranch, a tour or any one of our partners and/or staff member, including violence, abusive language, unfounded bad reviews and statements (online) will be basis for us to seek consult for legal actions in terms of defamation, libel and slander. All land and sea activities have risk. There are inherent risks to horseback riding. An inherent risk would be one that is foreseeable as possible as a result of interacting with a horse. Those risks include but are not limited to being thrown, bitten, kicked or trampled. We do not recommend the horseback rides for pregnant women and anyone suffering from back and neck pain. The trails are exhilarating and some are not for timid riders. On the day of the ride we gather horses from stalls and pastures and we start supplementing the horses with additional grain. Saddling and fitting tack on each horse for the work day is heavy work for our guides since saddles are heavy and all tack is leather. Also feeding arrangement for the working horses are made since saddled horses are kept in different areas of the ranch because we don't want any horses to miss a meal! So please be kind to all of us at the ranch and let us know about cancellation well in advance.
Westpunt, Noord, Aruba